IT Assistant Engineer - Singapore - ATT INFOSOFT PTE. LTD.

ATT INFOSOFT PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Operation (Maintenance)

Provide technical services to the maintenance and troubleshooting of the Electronic Queue Management System
Attend and carry out Fault Finding and Diagnosis of systems breakdowns, both on a mechanical and electrical basis, with a focus on providing high levels of service and response times
Follow Preventive Maintenance work schedules to specified standards and procedures and maintain all relevant written records
Maintain records of all breakdowns and repairs allowing for analysis and compliance with ISO standards
Must be available to attend for any project implementation, assist PM accordingly for successful Completion of projects and maintenance issues
Be available for on call procedures and other responsibilities required
Handle customer's inquiry, request and complaints in a professional manner and efficient way
Proactive in problem solving and initiate in providing IT solutions to improve the operation
Inform Superior on any stock movements to ensure the availability and stock level for the necessary procurement
Assist in root cause analysis identified by team members together with the Service Engineer and Superior
Assist in project related activities that includes deployment, installation, and testing
To follow all company business operation and SOP at all times
Participate actively in Health Safety and Environment programs and activities in order to achieve Company's KPIs, ISO 14001 objectives and target. Proactively rectify any abnormalities, unsafe acts or unsafe situations and report to supervisor accordingly
Maintain high standard of housekeeping at all times

Project Implementation

Collaborate with vendors to implement project enhancements
Develop and maintain implementation and enhancement project plans
Manage project with specific focus on deliverables, tasks, and due dates
Report weekly to respective Project Managers when tasks are at risk till critical path determined
Perform independently with mínimal supervision and work with others developing trusting relationships
Maintain strict adherence to internal policies and internal controls within organization
Ensure successful implementations across multiple functions in organization
Report any delays and initiate plans and alternative solutions

Standby Duties

Answer all service request phone calls during scheduled standby duties
Attend to the fault call issues and follow SOP in attending to all the calls
Handover the tasks to the respective engineers who is on duty the next day
Support project adhoc activities (e.g. testing, deployment, commissioning)

Job Qualifications:

Diploma / NITEC in Information Technology, IT Engineering, Computer Engineering, Electronic or other related fields
Fresh school leaver are welcome to apply
Familiar with IT desktop support
Able to work on standby schedule
Fast Learner and can work under pressure
Resourceful, team player and able to work independently
Relevant experience in electrical installation and electrical maintenance is an advantage