Restaurant Manager - Singapore - MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED

Description

• Handle the administration and operations of the restaurant
• Ensure the efficiency of restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
• Plan marketing activities and executing plans to improve sales and profitability
• Handle Profit and Loss reports and meetings, be in charge of food and manning control of the restaurant
• Plan and supervise activities of staff
• Appraise staff performance and provide feedback to improve productivity
• Respond efficiently and accurately to customer complaints
• Train and maintain high standards of service, quality control, hygiene, and health and safety
• Delivering superior food and beverage service and maximizing customer satisfaction
• Regularly review product quality and research new vendors
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations