Technical Support Specialist - Singapore - People Profilers

People Profilers

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Job Description:

Responsibilities:

Manage tickets in service desk system and user support and respond to user queries and log tickets in service desk system
Maintains knowledge database for variety of information, procedures, and solutions
Network / IT / Security system administration and provide Windows and MS server support and administration
Provide Security System and administration and maintain IT and Security system
Perform equipment preventive maintenance, system administration and backup
Prepare cost analysis and advice management on equipment and software needs, and assist in purchasing procedures
Participate in local and regional IT projects and manage vendors and suppliers
Ensure systems and network facilities are in compliance with Company policies
Educate users with regards to security guidelines and business practices
Implement and maintain global, regional and local policies as and when available
Ensure all work procedures are well documented and maintained up to date
Develop and maintain issues logs with external parties to track all unresolved
Issue computer hardware and software to user base on company procedure and policy.
Assists in maintaining an inventory system, including current location of active and inactive equipment and software

Requirements:

Diploma in IT, Engineering or any equivalent discipline
Proven knowledge of MS operating systems (Windows XP, Windows 7 and later). Knowledge of Linux and MS Access database platforms would be advantageous.
Sound knowledge of network technology, such as LAN/WAN protocols, routers, switches, firewalls, etc.
Preferably MCP certified in Win XP/7/8/10, MCSE Win Server 201
Have a detailed understanding of service desk operations and procedures.
Able to be on standby after office hours for equipment monitoring

People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building Singapore 049705

DID:

_ Georgez Josiah LIM_
License Number: 02C4944_