Assistant Manager - Singapore - CARLTON CITY HOTEL (SINGAPORE) PTE. LTD.
Description
Role
Responsible for the operational efficiency and service delivery of the Front Office areas including Reception, Concierge and The Carlton Club Lounge.
Responsibilities:
- Provide timely and professional check-in/check-out services in accordance with established and standards.
- Responsible for the smooth operations of each section in the Front Office
- Build positive rapport with VIPs, club guests and return guests to ascertain their preference in room, F&B and other preferences
- Attend daily internal operations and manpower meetings when necessary
- Prepare month reports and analysis and costing where necessary
- Supervise and manage Front Office operations and forecast manning during peak hours and heavy arrivals/departures
- Train, manage, supervise and lead team members and ensuring they have the necessary knowledge and skills required to perform their duties
- Able to multi-task and multi-role in other sections within the Front Office where required
- Research, analyse, implement new policy and procedures where necessary
- Perform any other job tasks as assigned by the management
- At least a Diploma holder
- With a minimum 2 years' experience in the same capacity.
- Good communication skills and demonstrate ability to interact with customers and employees.
- Strong leadership abilities
- Good problem solving skills and organizational abilities.
- Proficient in MS Office (Word, Excel and PowerPoint)
- CPR, AED, CERT, Food and Hygiene certified will be preferred.
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