- Provide professional image and excellent service to enhance commuters travel experience
- Operate passenger trains competently with in-depth knowledge of train operations and technicalities that include analyzing of train faults systematically ensuring delays and incidents arising in train service responded promptly and handled appropriately
- Adhere to organizational standard operating procedures (SOPs) and work instructions to provide safe, secure, reliable and efficient train service while operating a train
- Make effective radio communication with Operation Control Centre to report operational and situation updates
- Make in-train public address announcement to update operational and train information to commuters onboard trains
- Be vigilant and report to Operation Control Centre of any safety and security threats and/or infringement within railway premises
- Perform emergencies response procedures and assist in rail service incident management recovery and incident investigations in accordance with organization service recovery standard operating procedures
- Assist commuters in distress, or casualties during an emergency
- Participate in the continuous improvement of work systems and processes
- NITEC in an Engineering discipline.
- Able to work shift including weekends and public holidays
- Possess basic IT/digital literacy
- Possess a friendly and pleasant disposition
- Possess a customer service-oriented personality
- Able to communicate effectively and clearly
- A well-discipline and good team player
- Be meticulous and alert
- Able to work independently
- Able to work under stressful environment
MRT Captain, NSEWL - Singapur, Singapore - SMRT Corporation Ltd
Description
Job Purpose
Train Captain plays an important role in operating the SMRT North-South and East-West line passenger trains ensuring a safe, secure, reliable and efficient commute for commuters and to achieve the overall train service standards.
He/she must be well-versed with train operations and the functions of the rail systems and equipment to make sound and operational safe decision to maintain and improve train service standards and reliability.
He/she must be able to communicate effectively with the Operations Control Centre (OCC) and make in-train public address announcement to provide operational and train information to commuters onboard trains
Responsibilities
Qualifications & Work Experience
Skills
Technical Skills Includes:
Generic Skills includes: