Description
Job Responsibilities:
- First and SPOC for all users to provide support for all deskside related incident/service request tickets.
Deskside support includes key responsibilities as follows:
- Handling users IT related issues and act as level 2 support for SD
- Build and maintain laptops
- Build and maintain Thin Clients
- Maintain agreed inventory of deskside assets in CMDB
- Provide IT technical support to printer and VC issues and engage vendor if needed etc.
- Service requests
- Ensure service requests are directed and actioned by the appropriately skilled staff.
- Project participation. Active and strong participation across a number of different areas within the IT department and business areas
Job Requirements:
- Minimum 6 years of relevant working experience.
- Knowledge of basic outlook troubleshooting and Active directory issues.
- Knowledge of Service Now would be added advantage.
- Knowledge and understanding of Service Desk. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision.
- Willing to work in 24x7 environment.
- Good Analytical, Interpersonal & Coordination skills are essential.
- Customer service orientation and ability to work in a team.
- Ability to perform in adverse situations
- L2 knowledge of AD and Exchange, Windows server administration
- Knowledge of Azure AD, MFA, Exchange online, O365, Citrix Cloud, MS Intune, MS Teams, One Drive for Business and SharePoint online
- Knowledge of VMware and VDIs (virtual environment)
Employee Status :
Full Time Employee
Shift :
Day Job
Travel :
No
Job Posting :
Jan
About Cognizant
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