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- Responsible for pre-sales enquiries, sales, post-sale customer service and on-going customer relationship management.
- Reach out to existing and potential customers to present our product and service offering.
- Communicate with customers to understand their requirements, needs and address any questions or issues customers may have.
- Offer solutions based on clients' needs and capabilities.
- Managing customer's enquiries or policies in order for existing customers to remain satisfied with company products and services.
- Developing and sustaining solid relationships with customers to encourage repeat business.
- Using sales scripts provided by the company as a guidance to drive sales and respond to customer rejections.
- Gathering and documenting customer information, payment methods, purchases and call outcomes in the designated CRM or tracking tools.
- Ensure daily and monthly KPIs (Call Performance and Sales Target) are met and exceeded
- Well versed of insurance products and services.
- Minimum Diploma/ GCE 'O' level with at least 3 years of relevant work experience doing outbound sales preferably in call centre environment and general insurance industry
- Possess Insurance certification (GI – BCP & PGI) and basic computing skills
- Energetic, outgoing personality and service oriented
- Independent and a fast leaner with initiative
- Able to converse fluently in both English and Mandarin (would be an advantage but not mandatory)
- Team player with excellent interpersonal and communication skills
- 5-day work week (Mon- Fri, 9 am - 6 pm, 1 hour lunch),
- 10 mins walk from Tanjong Pagar MRT
- Attractive remuneration package, monthly and quarterly commission, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.
Relationship Officer, Call Centre - Singapore - HL ASSURANCE PTE. LTD
