Change Manager - Singapore - Avaloq

Avaloq

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Company Description

Writing the future. Together.

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

Job Description:

The Change Manager / Problem Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Own and run the Change Advisory Board
Ensure that changes are properly documented, assessed, approved and executed, according to the current process
Ensure that problem records are logged, assigned and analysed with adequate quality criteria, evaluating and raising risks if needed
Document and improve assigned processes, in coordination with process engineering team
Implement and report relevant process KPIs and Key Controls, supporting internal and external audits
Interact with internal stakeholders and clients for critical changes and problems, if needed
Support the delivery team as Manager on Duty, if needed
Ensure the effective and efficient management of all aspects of service delivery towards the clients in strict and structured collaboration with the internal stakeholder, respecting the agreed communication process, SLA in place, established security policies, published processes and Global Strategy.
Coordinate with the operational units the escalations, incidents and root cause analysis.
Collaborate in a great way to continuously improve services.
Ensure the monitoring, delivery and variance explanation of service operational metrics.

Qualifications:

Bachelor's Degree in computer science or at least 1012 years of practical experience in IT Service Management
ITIL Certification
Proven track record with managerial or technical leadership experience in IT Operations support services
Solid experience in incident and problem management
Excellent stakeholder management and communication skills
Strong analytical and strategic thinking, as well as the ability to grasp and document abstract and complex matters
Entrepreneurial spirit, persistence, passion and striving for new challenges
Strong result orientation and stress resistance
Teamwork and ability to share knowledge with the team
Strong verbal and written communication skills

Additional Information

What we will offer you:

We offer competitive base salaries and a benefits package with private health and dental care. If you go the extra mile, you might be entitled to an extraordinary achievement reward.

Avaloq aims to share its success with all its employees by paying out "Success Share Units" depending on its performance in a given year.

Don't be shy - apply

Note to Agencies:
All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.