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    Duty Manager - Singapur, Singapore - Accor

    Accor
    Accor Singapur, Singapore

    Found in: Talent SG C2 - 3 days ago

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    Full time
    Description

    Company Description

    Job Description
  • To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
  • Profitability, ensuring the department meets its quantitative and qualitative targets.
  • Leadership and employee matters, including managing and motivating front office teams in order to provide high quality services for guests.
  • Lead and support all Guest Experience Initiatives within the property.
  • Guest Satisfaction, to ensure guests have a smooth running stay at the hotel.
  • Maintains close relationships with guests throughout their stay in order to foster loyalty.
  • Anticipates guests' needs and takes them into consideration.
  • Handles guest complaints if they have not been dealt with by team members and provide a rapid solution.
  • Monitor guest satisfaction through (but not limited) Voice of the Guest (VOG) program including online reputation, survey and in-house guest feedbacks.
  • Strive to implement the Accor Vision and demonstrate active use of the Accor Values.
  • Qualifications
  • Bachelor's Degree or Diploma in Hospitality Management or equivalent
  • Minimum 2-3 years of relevant experience in a similar capacity
  • Previous experience in a similar leadership role is an asset
  • A service-focused personality is essential
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem-solving abilities and the ability to lead by example

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