- To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
- Profitability, ensuring the department meets its quantitative and qualitative targets.
- Leadership and employee matters, including managing and motivating front office teams in order to provide high quality services for guests.
- Lead and support all Guest Experience Initiatives within the property.
- Guest Satisfaction, to ensure guests have a smooth running stay at the hotel.
- Maintains close relationships with guests throughout their stay in order to foster loyalty.
- Anticipates guests' needs and takes them into consideration.
- Handles guest complaints if they have not been dealt with by team members and provide a rapid solution.
- Monitor guest satisfaction through (but not limited) Voice of the Guest (VOG) program including online reputation, survey and in-house guest feedbacks.
- Strive to implement the Accor Vision and demonstrate active use of the Accor Values. Qualifications
- Bachelor's Degree or Diploma in Hospitality Management or equivalent
- Minimum 2-3 years of relevant experience in a similar capacity
- Previous experience in a similar leadership role is an asset
- A service-focused personality is essential
- Prior experience working with Opera or a related system
- Strong interpersonal and problem-solving abilities and the ability to lead by example
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Duty Manager
Found in: Talent SG 2A C2 - 2 days ago
HOTEL MIRAMAR (SINGAPORE) LIMITED SingaporeRoles & Responsibilities · We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many rea ...
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Duty Manager
Found in: Talent SG 2A C2 - 3 days ago
THE PAN PACIFIC HOTEL SINGAPORE SingaporeRoles & Responsibilities · The Duty Manager ensures the smooth day-to-day operations of the Hotel to create memorable hotel experiences for our guests. The Duty Manager solicits feedback from Guests and addresses product and service issues, which encompasses all operational aspec ...
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Duty Manager
Found in: Talent SG 2A C2 - 3 days ago
GOODWOOD PARK HOTEL PRIVATE LIMITED SingaporeRoles & Responsibilities · The Duty Manager manages the daily operations of the front office to ensure the efficient functioning of the team in accordance with the department's operating procedures and service standards. He/She develops operations plans, monitors room inventory a ...
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Duty Manager
Found in: Talent SG 2A C2 - 3 days ago
PARK REGIS INVESTMENTS PTE. LTD. SingaporeRoles & Responsibilities · 1. Responsible for the day-to-day operations of the entire hotel and welfare of the guests. · 2. Oversee the smooth flow of the daily Front Office Operations. · 3. Assist in coordinating with Reception Colleagues on group arrivals and departures in the ...
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Duty Manager
Found in: Talent SG 2A C2 - 2 days ago
CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. SingaporeRoles & Responsibilities · Role Description · This is a full-time on-site role for a Duty Manager position at Mondrian Singapore Duxton. The incumbent will be responsible for overseeing daily operations and ensuring guest satisfaction. They will handle guest inquiries and resolve ...
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Duty Manager
Found in: Talent SG 2A C2 - 4 days ago
NOVEL DEVELOPMENTS PTE. LTD. SingaporeRoles & Responsibilities · Duty Manager · To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation; · Ensures Front Office staff ...
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Duty Manager
Found in: Talent SG 2A C2 - 3 days ago
WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. SingaporeRoles & Responsibilities · As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards. · Job Descriptions · Oversee the lobby oper ...
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Duty Manager
Found in: Talent SG 2A C2 - 4 days ago
RB CAPITAL HOTELS PTE. LTD. SingaporeRoles & Responsibilities · What's the job? · Duty Managers (DM)s play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity. Accountable for Guest Experience Agent (GEA)'s execution of ...
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Duty Manager
Found in: Talent SG 2A C2 - 4 days ago
SEACARE HOSPITALITY PTE. LTD. SingaporeRoles & Responsibilities · Responsibilities: · Handles the day-to-day operation of Front Office department. · Supervise a team of Guest Service Executive/ Officer and Concierge as well as provide On-the-job training. · Work closely with internal departments to ensure smooth-flowi ...
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Duty Manager
Found in: Talent SG 2A C2 - 10 hours ago
CONCORDE HOTEL SINGAPORE SingaporeRoles & Responsibilities · Job Responsibilities: · Handle the daily maintenance of the room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfactions · Work in conjunction with Finance to maintain and minimize levels of account re ...
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Duty Manager
Found in: Talent SG 2A C2 - 3 days ago
NSK HOTEL PTE. LTD. SingaporeRoles & Responsibilities · Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel, and to ensure smooth operations and customer service satisfaction in line with the ...
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Duty Manager
Found in: Talent SG 2A C2 - 4 days ago
PAN PACIFIC HOTELS GROUP LIMITED SingaporeRoles & Responsibilities · Position Summary Statement · Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel, including the Business Centre, and to ensure smooth o ...
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Duty Manager
Found in: Talent SG 2A C2 - 4 days ago
SSG HOTELS PTE. LTD. SingaporeRoles & Responsibilities · An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels: · Maxwell Reserve, Autograph Collection Hotel (Marriott); · Duxton Reserve, Autograph Collection Hotel (Marriott); · The Vagab ...
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Duty Manager
Found in: Talent SG 2A C2 - 2 days ago
PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. SingaporeRoles & Responsibilities · Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times. Supervises and assign duty roster for fron ...
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Duty Manager
Found in: Talent SG 2A C2 - 3 days ago
ORCHID HOTEL PRIVATE LIMITED SingaporeRoles & Responsibilities · Job Duties · Assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations. · To be proactive thinking, to be able to react fast to problems, and to make sound management decisions. · Able ...
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Duty Manager
Found in: Talent SG 2A C2 - 4 days ago
VILLAGE HOTEL SENTOSA SingaporeRoles & Responsibilities · Job Expectations · Overseeing and ensuring that hotel operations run smoothly. · Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained. · As a leader, nurture a high-performa ...
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Duty Manager
Found in: Talent SG 2A C2 - 5 days ago
OASIA RESORT SENTOSA SingaporeRoles & Responsibilities · Job Expectations · Overseeing and ensuring that hotel operations run smoothly. · Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained. · As a leader, nurture a high-performa ...
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Duty Manager
Found in: Talent SG 2A C2 - 5 days ago
VILLAGE HOTEL KATONG SingaporeRoles & Responsibilities · Responsibilities: · Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel. · Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' con ...
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Duty Manager
Found in: Talent SG 2A C2 - 4 days ago
THE CAPITOL KEMPINSKI HOTEL SINGAPORE SingaporeRoles & Responsibilities · SCOPE · The incumbent in the position is responsible for supervising the operations at the reception. He/she will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accor ...
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Duty Manager
Found in: Talent SG C2 - 2 days ago
Dusit Thani Laguna Singapore Singapur, Singapore Full timeJob Summary · and Responsibilities Night/Duty Manager is responsible for the effective and smooth overall operations of the hotels during their duty and must maintain a consistently high standard of customer service throughout the night shift and handles any guest concerns or co ...
Duty Manager - Singapur, Singapore - Accor
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