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- Build and drive customer relationships to improve customer satisfaction.
- Drive customer issue resolution activities following the claims management process, i.e. root cause analysis, containment, corrective action, and factory process / quality controls improvements to prevent recurrence of problems and efficacies of detection.
- Provide timely engineering insights including failure analysis technical reports and presentation to customer.
- Analyse & drive for validated data to mitigate the assessed risk.
- Work closely with relevant departments to uphold product quality and ensure customer satisfaction.
- Core member in new product / process introduction ensuring timely qualification for a safe launch.
- Support customer visits and audits, change management execution, FMEA review, Control Plan reviews.
- Specific responsibilities include identify trends and improvement opportunities to meet/exceed all goals and objectives for Customer Quality Scorecards.
- Other ad-hoc activities assigned by the reporting manager.
- At least 5 years of relevant experience in semiconduction production, 3 years in dealing with customers and direct customer facing.
- Bachelor's Degree in Mechanical/Mechatronics/Electrical/Manufacturing Engineering or equivalent.
- Working knowledge of FMEA, Control Plan, SPC & 8D, change management, JMP or Minitab.
- Well versed with semiconductors reliability & analysis according to standards.
- Good understanding of first article inspection requirements and expectations.
- Possesses the analytical ability to structure processes and procedures, identify trends and patterns, as well as resourcefulness to propose solutions.
- Excellent driver and effective communicator with all levels in organization as well as customer.
- Demonstrate commitment to high levels of quality and customer satisfaction.
- Knowledge of regulatory and compliance, experience in product, process and system audit.
- Experienced ISO / IATF auditor is advantageous.
- Candidate with good experience will be considered for more Senior position.
Senior CQE Engineer - Singapore - SILICON BOX PTE. LTD.
Description
Roles & ResponsibilitiesPosition Summary
Senior Customer Quality Engineer are customer facing for quality issues & process field claims in a timely manner for resolution.
Candidates with experience in a semiconductor manufacturing environment are encouraged to apply for this position.
Key Responsibilities:
Requirements:
JMP
Factory
Claims Management
FMEA
Change Management
Customer Relationships
ISO
Root Cause Analysis
Auditor
SPC
Customer Quality
Audits
Semiconductors
Failure Analysis
Minitab