Customer Service Executive - Singapore - MEDIALINK PRINTING SERVICES PTE. LTD.

MEDIALINK PRINTING SERVICES PTE. LTD. Singapore

6 days ago

Description

Roles & Responsibilities

Play an active role to support Salespersons in projects such as industrial printing, publishing, premium gifts, events and exhibition.
Create Job Sheet, arrange colour proofs and mock-up, ensure timely and accurate follow-up to customers' requests, and liaise with customers on finished artwork and production schedule.
Actively monitor work in progress, coordinate internally with planning department for press & finishing material requirements and logistics department for distribution of finished goods.
Follow through the assigned the projects / job orders to have them executed and delivered according to customers' requirements.
Monitor quality on finished goods and service and collect feedback if necessary.
Deliver service excellence, and continuously enhance customer satisfaction and provide consistent quality service.
Diligently handle paperwork such as sample filing and purging of old jobs.
This job is based in the office and may occasionally require the incumbent to meet clients together with salesperson at clients' office to discuss about project requirements.
Possible Career progression into sales role

Requirements:

Entry level Diploma/ Degree Holders are welcome
Be able to communicate in English and Mandarin as the incumbent needs to liaise with Chinese speaking personnel from China more effectively
Independent individual who needs minimum supervision and ability to work in a fast paced environment
Excellent organisation skills, strong analytical and problem solving skills
Pleasant personality with good interpersonal and communication skills
Responsible, self-motivated, customer service oriented and strive to meet deadlines
Candidate must be willing to work in Loyang area

Tell employers what skills you have

Customer Service Oriented
Microsoft Office
Microsoft Excel
Interpersonal Skills
Adaptability
Publishing
Freight
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Service Excellence
Shipping
Customer Service Experience

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