- Be the Customer Lead Engr (CLE) for assigned account.
- This position may also involve on-site day to day interaction with the customer concerning all aspects of network planning, deployment and technical network issues and design.
- Successful candidate may need to attend customer maintenance windows related to ongoing issues and provide support outside of normal business hours.
- Interface between customer and other technical support teams
- Work with internal stake holders to manage customer issues.
- Be the Customer Lead Engr (CLE) for assigned account. Work with other internal teams to manage and resolve customer issues.
- Manage technical support cases/tickets end to end.
- Attend maintenance windows when needed.
- Be able to accept on-call duties outside of normal business hours when required. This includes being on weekend shift when the business requires.
- Provide on-call technical support (via telephone or online) for identified CIENA products 24x7 when required.
- Provide on-site support to customers where and when required.
- Communicate with Design and Supply Chain on problems / issues found in the field.
- Utilize debug tools as well as lab research to aid Customer's technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
- Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback.
- Create, review, validate and publish required MOP/ISB/FSB documents.
- Contribute to knowledgebase (KCS)
- Help train newly hired Technical Support Engineers.
- Performs other duties related to the role as assigned.
- Perform Resident Engineering functions on-site or remote, as assigned.
- Travel to customer sites and Ciena locations globally, as required.
- All immediate family members (parents and siblings) including spouse and spouse's immediate family members are all Singaporean by birth.
- Bachelor's degree in relevant technical field (e.g., Electronics, Communication Engineering, Computer Science) from a college or university
- Minimum 3 to 5 years related experience in the field of telecommunications preferably in technical support role.
- Experienced in operation, maintenance and troubleshooting of fiber optic transport systems and associated technologies including but not limited to DWDM, ASON, OSRP, ROADMs, Layer 1 and Layer 0 technologies, protection schemes, Raman Amplification, fixed and flexible grid DWDM systems, coherent systems, etc.
- Knowledge and experience in operation of optical transport systems.
- Knowledge in design and implementation of optical Data Communications Network (DCN) for Network Element (NE) management
- Knowledge of OTN and related technology
- Packet and IP networking knowledge and experience including but not limited Layer 2 and Layer 3 switching and routing. Prove knowledge of networking protocols including but not limited to OSPF, MPLS, BGP, ASBR, etc.
- Proven track record in the field of technical support and customer service.
- Must have the ability to communicate effectively in English both verbally and written.
- Experience and knowledge with Red Hat Linux operating system. Unix and/or Solaris experience
- Experience and knowledge in the operation of network management systems
- Ciena CE (Carrier Ethernet) certification or equivalent is an advantage
- Ciena OC (Optical Communications) certification or equivalent is an advantage
- Proficiency with various 'office' software applications including Microsoft Outlook, Microsoft Word, and Excel
- Ability to analyze, troubleshoot and resolve complex problems
- Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
- Proficient with various types of test equipment for optical and protocol testing.
- System level troubleshooting on fiber optic telecommunications transport and switching equipment.
- Good abilities to build relationships build and proven record of excellent Customer focus
- Team player that is ready to contribute or lead troubleshooting activities
- Willing to take responsibility for complete problem resolution
- Ability to deal with stressful situations with colleagues and customers
- Excellent Customer service skills are required and can work with customer on both technical and management levels.
- Work in a collateral environment, which promotes sharing of knowledge and experiences.
-
Engineering Lead
16 hours ago
Airwallex SingaporeAirwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world's most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify th ...
-
Lead Engineer
1 day ago
Caterpillar Singapore**Career Area**:Engineering**: · To perform all engineering design functions in Application Engineering. This includes, but not withstanding, performing engineering design and calculations, drawings creation, organization of design reviews, and basic project management, to meet t ...
-
Engineering Lead
16 hours ago
Standard Chartered Singapore**Job**: Technology · **Primary Location**: Asia-Singapore-Singapore · **Schedule**: Full-time · **Employee Status**: Permanent · **Posting Date**: 13/Mar/2024, 4:34:15 AM · **Unposting Date**: 12/Apr/2024, 5:59:00 PM · **Role Responsibilities** · The Engineering Lead: FI Clearin ...
-
Lead Engineer
1 day ago
ELITEZ PTE. LTD. Singapore**Responsibilities**: · - Led a group of Extra Low Voltage (ELV) Engineers on large-scale projects during the design and construction phase with overall responsibility for technical issues. · - Preparation of Basic Design, Front End Engineering Design, and detailed design of the ...
-
Lead Engineer
1 day ago
VULCAN ENGINEERING SERVICES PTE. LTD. SingaporeReview of Structural calculations and drawings with DNV class rules and regulations. · - Client meeting for structural design clarification of the initial design drawings and calculations. · - Steel weight estimation for procurement of different grade materials. · - Preparation o ...
-
Lead Engineer
2 days ago
Jobline Resources Pte Ltd Singapore**Responsibilities**: · - Provides expertise on security technologies and innovative security concepts, and works toward enhancing the resilience of security operations. · - Provides security consultancy and advisory for new projects and ongoing security operation. · Monitor secu ...
-
Engineer/lead Engineer
2 days ago
Home Team Science and Technology Agency (HTX) Singapore**What the role is** · - HTX is the world's first Science and Technology agency that integrates a diverse range of scientific and engineering capabilities to innovate and deliver transformative and operationally-ready solutions for homeland security. As a statutory board of the M ...
-
Lead Piping Engineer
2 days ago
OFFSHORE FRONTIER SOLUTIONS PTE. LTD. SingaporeØ Ability to independently manage all engineering activities in Piping Design scope of work as a leader of Piping Design team. · Ø Establish the activity schedule in Piping Design to meet and achieve Project Key Milestones, and control all engineering activities in Piping Design ...
-
Lead Design Engineer
16 hours ago
Dyson Singapore**Summary**: · **Salary**: · Competitive · Team: · Design and Development · **Location**: · Singapore - St James Power Station Headquarters · **About us**: · Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions tha ...
-
Cloud Engineering Lead
16 hours ago
PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED Singapore**Your focus** · - Lead Architecture and Design: Architect, design, and oversee the implementation of various components of the key platforms, ensuring integration with technologies developed by software engineering teams, APIs for Front-End Apps, leveraging Cloud, Cloud Native, ...
-
Lead Process Engineer
2 days ago
Peak Ocean Pte Ltd SingaporeThis role requires good organizational/coordination skills and management of a small team of · process engineers. Direct contact with the client and vendors will be necessary. · The principal role of the Lead Process Engineer is to: · - Assist to plan, define, award and manage va ...
-
Lead Software Engineer
16 hours ago
Splore SingaporeFounded and funded by Temasek, **Splore** is an early-stage venture focused on reimagining search and discovery for a Metaverse Generation. The Metaverse Generation refers to online-first users who value immersive digital experiences, utilize AI and other technologies in novel wa ...
-
Lead Commissioning Engineer
1 day ago
Peak Ocean Pte Ltd Singapore**Purpose**: · Applies expert engineering knowledge and seasoned project / site experience to support the successful commissioning of any project in Company business areas including hull/topsides/mooring facilities right from preparation phase to execution phase. · **Responsibili ...
-
Lead Commissioning Engineer
1 day ago
Peak Ocean Singapore**09th April, 2024**: · **Purpose**: · Applies expert engineering knowledge and seasoned project / site experience to support the successful commissioning of any project in Company business areas including hull/topsides/mooring facilities right from preparation phase to execution ...
-
Lead Data Engineer
2 days ago
Singtel Singapore**Lead Data Engineer**: · **Date**:15-Mar-2023 · **Location**: Singapore, Singapore · **Company**:Singtel Group · **Responsobilities**: · - Manage multiple data engineering delivery / project teams comprise of internal data engineers and IT service providers to ensure that projec ...
-
Lead Commissioning Engineer
2 days ago
MODEC, Inc. SingaporeMODEC is looking for a Lead Commissioning engineer, specialising in Rotating equipment, who applies expert engineering knowledge and seasoned project / site experience to support the successful commissioning of any project in MODEC business areas including hull/topsides/mooring f ...
-
Lead Commissioning Engineer
1 day ago
MODEC, Inc. SingaporeMODEC is looking for a Lead Marine Commissioning Engineer, who applies expert engineering knowledge and seasoned project / site experience to support the successful commissioning of any project in MODEC business areas including hull/topsides/mooring facilities right from preparat ...
-
Lead Electrical Engineer
1 day ago
GENERAL ELECTRIC INTERNATIONAL, INC. Singapore**Job Description Summary** · The Lead Systems Engineer for the multi-disciplined engineering team within global system engineering organization will execute technical projects of world class power conversion and automation/control to ensure the design meets customer, budget, sch ...
-
Lead Commissioning Engineer
1 day ago
Peak Ocean Pte Ltd Singapore**Purpose**: · Applies expert engineering knowledge and seasoned project / site experience to support the successful commissioning of any project in Company business areas including hull/topsides/mooring facilities right from preparation phase to execution phase. · **Responsibili ...
-
Vp, Lead Engineering
16 hours ago
DBS Bank Singapore**Business Function** · Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productiivty, quality & control, technology, people capability, and innovation. In Group T&O, we manage ...
Technical Support Customer Lead Engineer - Singapur, Singapore - Ciena Communications Singapore Pte. Ltd.
2 days ago
Description
Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Not ready to apply? Join ourto get relevant job alerts straight to your inbox.
Your Role
As a Technical Support Customer Lead Engineer, you will provide system level pre and post-sales support for your assigned customer/s. This includes remote or on-site testing, troubleshooting and technical support for CIENA products.
Your Responsibilities
Mandatory Requirements:
Minimum Requirements:
Preferred Qualifications
#LI-SM
Not ready to apply? Join ourto get relevant job alerts straight to your inbox.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
&v=024){kind=logo}
