Player Support(Gaming) - Singapore - GK CONSULTING PTE. LTD.

Description

Our client, a prominent video game development company recognized for its creation of captivating mobile games, has a track record of launching three successful titles, each attracting over 20 million players worldwide. They are in search of a Player Support Specialist to address players' queries and assist in community management.

Responsibilities

• Provide timely support to customers and answer their queries.
• Ensure all issues and feedback are properly logged in the support ticketing system.
• Know our games inside out and ensure all player queries are addressed appropriately.
• Follow up and reply to store reviews.
• Support community engagement initiatives
• Compiling reports and delivering updates on community sentiment and other related community insights.

Requirements:

• Passionate about gaming
• Typing speed minimum of 50 WPM
• Ability to communicate in Mandarin fluently to communicate with internal stakeholders in China.