Client Service Executive - Singapore - Pvg Sea Pte. Ltd.

Description

Responsibilities:

• Handle first level enquiries, primarily incoming calls through our hotlines or other channels such as email and WhatsApp
• Attend to walk-in customers
• Be the primary point of contact with a focus on parent liaison, and respond to their enquiries promptly and accurately relating to programmes, class schedules and concerns
• Work with supporting departments to collate information relating to enquiries from parents
• Engage in conflict resolution and handle complaints as the main point of contact

Requirements:

• 2 to 3 years of experience in a related industry is preferred
• Able to speak fluently in both Mandarin and English
• Proficient in Microsoft Office suites (e.g. Excel, PowerPoint, Word)
• Possess positive and outgoing attitude
• Excellent communication skills and enjoy talking to people
• Able to work on both Saturdays and Sundays
• Able to work both morning shift am - 7 pm) and night shift (1 pm pm)

Working Locations:

• Sengkang
• Bukit Timah