Head Bartender/mixologist - Singapore - SHAHI FOODS PTE LTD

Description

The Head Bartender/Mixologist will supervise team members through proactive, interactive and reactive leadership, allowing each member of the team to feel confident and satisfy our guests during their experience.

Primary Responsibilities
Food & Beverage Service

• Develops plans and prioritises, organises and manages resources in order to accomplish business goals within a specific period.
• Maintains the bar training manual and conduct departmental service training in coordination with the Learning and Development Manager.
• Supports review simulation processes and update evaluation criteria for a smooth operation.
• Interacts with guests and colleagues in a friendly and courteous manner.
• Has extensive knowledge of our food & beverage menus.
• Takes orders and is able to confidently offer different menu options and advice.
• Remembers a guest's preferences to extend a personalised service.
• Takes guest's food & beverage orders accurately and assures correct input into the Point of Sale system.
• Ability to anticipate a guest's needs.
• Verifies guest satisfaction with each table during service.
• Serves food and drinks in a timely and efficient manner.
• Makes sure that all products served are accounted for on the final bill before presenting it.
• Clears tables throughout the guest's experience in accordance with the restaurant's standard operating procedure.
• Delivers all checks and reports to the appropriate place according to established standards.
• Adjusts service to suit guests' requests and personalises any interaction with them.
• Overseeing Daily Operations and Achieving Targets
• Maintains the quality and consistency of the beverage program and service within the outlet.
• Assists in building a loyal following and return guest database.
• Handles guest complaints and comments competently and swiftly.

Management and Leadership of department/Bar

• Displays cultural affinity and shows empathy to all team members.
• Observes a colleague's individual performance, grooming and punctuality.
• Assists in recruitment and to induct and train new colleagues.
• Supports project management, including research of equipment, materials, supplies and methods.
• Sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Ensures grooming and hygiene practices of colleagues are in line with National Environmental Agency standards.
• Checks daily opening and closing duties.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.

At least 2 years of experience in craft cocktail programs. - At least 2-3 years of supervisory experience with similar standing or profile. - In-depth knowledge of classic/international cocktails, spirits and hospitality. - Proficient in Microsoft Office and basic POS management. - Previous relevant bar experience with a similar standing or profile in a supervisory role. - Passionate in beverage and cocktail making. - Strong knowledge of different beverages and techniques. - Possesses good computer skills (incl. Microsoft Excel in a business environment) and shows the ability to learn new programs and systems quickly. Warm, pleasant, friendly and confident, with good interpersonal skills.