Executive Manager - Singapore - THAI IN TOWN PTE. LTD.

THAI IN TOWN PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Roles & Responsibilities

Benefits:

Fun environment
Fast career growth
Staff meal provided
1 year experience required

This position leads the daily operational and financial excellence of the outlet by exercising great leadership and decision-making that supports operational standards.

They are responsible for the daily operations of an outlet, including auditing, manpower planning, performance management, oversee the inventory and ordering of food supplies, optimising profits, customers relations and ensuring high customer service standards.

Duties and Responsibilities shall include but not limited to:

Outlet Operational

Ensure the highest level of safety, cleanliness, quality, and speed, while simultaneously upholding Stuff'd standards of hospitality in all interactions
Administer timely inventories requisition and receiving procedures
Monitor and foster service quality and customer satisfaction
Formulate strategies to minimise waste production
Identify and establish internal and external stakeholder relationships
Lead team to implement and carry out changes required in the outlet
Manage crisis situations
Ensure outlet and equipment are in working condition
Manage the customer experience thru different platform, by encouraging social media reviews and ratings
Responsible to provide timely communications to internal and external stakeholder
Provide timely feedback to the Area Manager with regards to outlet activities

Safety Compliance

Conduct scheduled food audit are carried out timely and accurately
Ensure compliance with operational standards as well as safety and hygiene regulations
Ensure food and ingredients products are use and sell according to First-InFirst-Out and First-ExpireFirst-Out guidelines
Communicate safe work procedures and safety rules and ensure compliance of team member
Understand and identify hazards and implement effective risk control measures
Ensure all SFA guidelines are adhered in the outlet
Ensure food safety in accordance to individual outlet's SOP

Manpower

Assist to forecast resource and manpower needs
Plan weekly schedule to ensure staffing levels based on business needs
To manage outlet staff grievances and conflicts and issue disciplinary action, and escalate to Area Manager / HR, when necessary
Conduct onsite orientation which includes safety and hygiene, and onthejob training for new employees
Lead, motivate and train team member to boost staff morale and facilitate succession planning
Lead and motivate team member to achieve goals, providing timely performance feedback and ensures accountability for each team member

Requirements: