Counselling Program Admin @Caldecott - Singapore - PERSOLKELLY SINGAPORE PTE. LTD.
Description
Roles & ResponsibilitiesCounselling Program Executive
1 year contract
Monday - Friday office hours
Caldecott
$2,800
Scope:
•Provide triage and referral support for MCP (Mandatory Counselling Programme) cases which includes:
•Administer assessment tool (Violence Risk Triage) to ascertain risk level
•Right site and refer cases to MCP agencies for intervention
•Provide consultation to MCP agencies such as the Family Service Centres, Protection Specialist Centres, Social Service Agencies
•Respond to enquiries and feedback on MCP
•Undertake administrative closure of MCP cases on data system (i.e. Enterprise Customer Relationship Management)
•Participate in reviews and operational processes to improved effectiveness and efficiency of program delivery
Requirements:
•Singaporean
•Degree in relevant field
•1 year of admin and intervention or customer service experience
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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg No: R Lok Ding Hann)
Excellent Communication Skills
Listening Skills
Psychology
Arranging
Counseling
Administration
Customer Relationship Management
Conflict Resolution Skills
Job Search
Customer Service Experience