1 alternative title for "SAINT LAURENT Client Development Manager" using "en-US" language - Singapore - Kering
Found in: Talent SG 2A C2 - 2 weeks ago
Description
SAINT LAURENT Client Development ManagerSAINT LAURENT Client Development Manager
ABOUT SAINT LAURENTFounded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called 'Rive Gauche', synonymous with youth and freedom.
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.
Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.
ROLEThis position aims to improve the overall client experience of the store by developing relationships with VICs, recruiting new clients as well as coaching the entire store team on the excellence of luxury services and clienteling actions to improve Elite Client recruitment and business results in the retail store across the city where this role is based.
drive in-store client strategy and ensure data quality and share CRM KPIs with the retail teamExecute all clientele actions at the store level, while guaranteeing the quality of execution and upholding the standards of excellence and refinement of the brandLaunch initiatives to recruit local clients, through partnerships, personal networks, clients' networks, etc.
Define action plans to develop and cultivate relationships with VICs clients by delivering a personalized and elevated experienceEnsure consistent client in-store experience to improve retention rate and actively develop new clientsWork mostly "by appointment" to provide personalized service and build relationships with our top clients to promote loyalty and incremental purchasesWork on individual strategies to reward certain groups of clients through gifting or outreachProvide and arrange personal shopping services: private appointments, home delivery, special orders, etc.
Build a network of people who have an impact on local and international luxury businessMENTORING AND COACHINGPlay a crucial role in driving the client-oriented mindset of the whole store team and promoting client engagement, converting potential VICs to Elite ClientsProvide a consistent training for new joiner in clienteling, product, service cycle, selling techniques, etc.
Train the selling staff through coaching on the shop floor and during one-to-one meetingPartner with Elite Client Specialist to plan and execute different product strategies as well as cross-sellingSupport and review the client portfolio to identify opportunities and define the client action plans utilizing client engagement toolsShare client feedback and sales opportunities with Store-in-Charge and Sales teamLeverage all clienteling tools to achieve results: clienteling app, client development plans, local experiencesOPERATIONAL SUPPORTEnsure client details and qualitative information are properly recorded in the systemMonitor the segmentation of the database and the activity of the top VIPsAssist the Store Director to review with each clients' latest activity and client development KPIs, and elaborate new action plansInterpret client trends, share insights and indicators about sales generated by appointments, as well as qualitative feedback about the client development activitiesSupport the Store Director in setting up individual clienteling targets and in-store animate: CRM Morning briefing, one-to-one meetings, LUCE trainings, etc.
Be fully aware of the marketing and events calendar and strategies developed to ensure that the sales team is properly informed of all relevant activityPROFILEProven sales experience in international luxury fashion housesGood personal and professional network across the luxuryConstantly alert on relevant public and private events in the cityExcellent interpersonal skills that allow to establish strong relationships with the current clients and to engage with newly recruited clientsProactive, good team player with strong sense of responsibilityAbility to mentor the selling team to ensure consistent service standard is provided to our customerAbility to multitask and work under pressureCommitment to take part in an innovative client projectFluent in spoken and written EnglishSaint Laurent is committed to building a diverse workforce.
We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.
It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.
As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.#J-18808-Ljbffr