Help Desk Analyst - Singapore - Jobster Pte Ltd

Description

The 1st Level Remote Support is required to provide 1st point of contact for clients and provide excellent customer service to address their inquiries, concerns, or complaints.

JD:
Answering incoming calls and making outbound calls to customers or clients.

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.

Ensuring accurate and complete documentation of customer interactions and transactions in the system.

Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.