Online Retail Manager - Singapore - MY HOME FURNISHING PTE. LTD.

Description

Job Description:
We are seeking an experienced and strategic E-commerce Manager to oversee our online sales and presence. The ideal candidate will have a proven track record in managing e-commerce platforms, driving sales, and optimizing the customer experience.

Responsibilities:
1. Platform Management:
- Oversee the day-to-day operations of our e-commerce platform.
- Ensure the website is user-friendly, visually appealing, and optimized for conversions.

2. Sales and Marketing:
- Develop and execute strategies to drive online sales and achieve revenue targets.
- Implement digital marketing campaigns, including SEO, SEM, email marketing, and social media advertising.
- Analyze market trends and competitor activities to identify opportunities for growth.

3. Product Management:
- Manage product listings, descriptions, and images to enhance the online shopping experience.
- Collaborate with suppliers and internal teams to ensure accurate and up-to-date product information.

4. Customer Experience:
- Enhance the overall customer journey, from browsing to purchase and post-purchase support.
- Monitor and respond to customer reviews and feedback to improve service quality.

5. Analytics and Reporting:
- Utilize analytics tools to track key performance indicators (KPIs) and generate reports.
- Provide regular performance reports and actionable insights to the leadership team.

Requirements:
1. Education and Experience:
- Bachelor's degree in Marketing, Business, or a related field.
- Proven experience (3-5 years) in e-commerce management.

2. Technical Skills:
- Proficient in e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Strong understanding of digital marketing tools and analytics.

3. Strategic Thinker:
- Demonstrated ability to develop and implement effective e-commerce strategies.
- Strategic thinker with a focus on long-term business goals.

4. Communication Skills:
- Excellent written and verbal communication skills.
- Ability to collaborate with cross-functional teams.

5. Analytical Mindset:
- Strong analytical skills and data-driven decision-making.

6. Adaptability:
- Ability to adapt to a fast-paced and dynamic e-commerce landscape.
- Stay updated on industry trends and emerging technologies.

7. Leadership and Team Management:
- Experience leading and managing a team.
- Ability to inspire and motivate team members toward common goals.