Cluster Reservations Agent - Singapore - SSG HOTELS PTE. LTD.

SSG HOTELS PTE. LTD.
SSG HOTELS PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

  • Maxwell Reserve, Autograph Collection Hotel (Marriott);
  • Duxton Reserve, Autograph Collection Hotel (Marriott);
  • The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
  • The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:


  • As an associate of a Marriott hotel, you, your parents or parentsinlaws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
  • As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
  • Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.
  • 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
  • 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
  • Telephone Allowance (as applicable dependent on position)
  • Transportation Allowance (as applicable dependent on position)
  • SIGNING BONUS equal to 1 month salary (as applicable dependent on position)
***:

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Ensure that all correspondence are replied within 24 hours.
  • Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue. Input and access data in reservation system.
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.

Key Requirements

  • At least 1 year experience in a similar role
  • Fluent in English (Written and Spoken)
More jobs from SSG HOTELS PTE. LTD.
See all jobs of SSG HOTELS PTE. LTD.