Ikea Jurong - Singapore - IKEA

IKEA

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job ID:
REF2716B

Date posted: 21/02/2024

Company description
The IKEA vision is to create a better everyday life for the many people.

We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.

We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region.

We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
The IKEA vision is to create a better everyday life for the many people.

We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.

We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region.

We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

In your role as an Operations Assistant, you will ensure the right execution of routines that support an efficient, consistent and compliant operations as well as adherence to standard operating procedures.

Your assignment

Ensure that the execution of daily routines are according to the agreed Standard Operation Procedures, process flow and service level agreement
Support the process of identifying root causes for issues which impact negatively on store operations and use these insights to adapt routines and processes in order to improve the customer experience
Secure good collaboration with the Customer Contact Centre in securing a fast and easy resolution process for customers
Actively work to offer alternative solutions that meet the needs of individual customers' to secure a good recovery of any disappointment in the customers' journey.
Support and work according to the inventory routine, in order to maximize stock accuracy and achieve product availability for the customers.

Qualification

You have proven ability to quickly find solutions for customer and operational issues thus meeting the goals for "time to resolve"
You have the ability to align customer needs and expectations with business needs.
You have the ability to communicate with various levels of coworkers from different functions
You have a good knowledge of systems and tools and are able to train coworkers on how to use them

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