Customer Service Executive - Singapore - TALENTSIS PTE. LTD.

TALENTSIS PTE. LTD.
TALENTSIS PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description

Responsibilities:


  • You will work as part of a team to provide customer service, to receive and manage the queries, requests and feedback
  • Support and track submission of reports (including medical reports), update systems, identify cases of delays and to take timely follow up actions.
  • Receive and accurately process medical reports and related documents, including scanning and updating records in a timely manner.
  • Track and identify any delays and take appropriate follow up actions.
  • Liaise with various internal and external parities for timely follow up.
  • Identify cases that require further medical reviews and track the milestones, take appropriate actions to identify and expedite cases that have experienced delays or lapses and/or to prevent delays.
  • Monitor cases for cessation and resumption of medical reviews and to manage the notifications.
  • Receive and manage cases that require change of appointments with internal or external agencies
  • Manage cases of requests and appeals, reviewing the background details, engaging the requestor and relevant agencies, prepare submission and make recommendation to the relevant authorities for approval and all necessary follow up till satisfactory closure.
  • Provide customer service and respond appropriate to public queries.

Job Requirements:


  • Diploma in any discipline
  • IT savvy and good working knowledge of MS Office and other common software
  • Excellent interpersonal and communication
  • High customer service orientation
  • Highly Disciplined, detailed and meticulous
  • Initiative and proactive
  • Analytical with good problem solving skills
(EA Reg No: 20C0312)


Job Type:
Contract


Salary:
$2, $3,500.00 per month


Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Education:


  • Bachelor's or equivalent (preferred)
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