Wintel L1 Engineer 24x7 (as per operations model) - Singapore - confidential

Description

Job Description – Wintel L1 Engineer

Location:Singapore

Contract: 1 year

Function: Server & Storage Management Services (Day-2 Operations)

Technology: Windows, Virtualization, Backup, Basic Storage

Shift: 24x7 (as per operations model)

Role Objective

The Wintel L1 Engineer provides first-level operational support for enterprise Windows servers, virtualization platforms, and associated infrastructure in a Day-2 operations environment. The role focuses on monitoring, incident triage, routine administration, backup checks, patch support, and compliance execution following approved runbooks and escalation procedures.

Key Responsibilities

1. Server Operations (Windows / Wintel)

• Perform Day-2 operational support for physical and virtual Windows servers.
• Monitor server health, availability, CPU, memory, disk, and service status.
• Execute routine administrative tasks such as:
• Service restarts
• Disk space cleanup
• Log review and housekeeping
• Scheduled job monitoring
• Manage basic user and group access as per approved requests and SOPs.
• Maintain operational documentation, checklists, and activity logs.

2. Incident Management (L1)

• Act as first point of contact for server-related incidents.
• Monitor alerts and events from monitoring tools and take initial corrective action.
• Log, categorize, prioritize, and track incidents in ITSM tools.
• Perform basic troubleshooting using runbooks and known error procedures.
• Escalate incidents to L2/L3 teams with proper logs, screenshots, and diagnostics.
• Participate in bridge calls and provide timely updates during incidents.

3. Virtualization Support (L1)

• Monitor VMware ESXi hosts, clusters, and virtual machines.
• Perform basic VM operations:
• Start / stop / reboot VMs
• Snapshot monitoring (as per policy)
• Resource utilization checks
• Support validation activities after host or cluster maintenance.
• Escalate performance, availability, or capacity issues to L2 teams.

4. Storage & SAN Support (L1 – Assisted)

• Monitor storage availability, latency, and capacity alerts.
• Support storage provisioning tasks under guidance (ticket execution only).
• Assist in SAN-related activities such as access validation and health checks.
• Escalate storage incidents with relevant metrics and error details.
• Maintain storage-related operational records and evidence.

5. Patch Management Support

• Support monthly and emergency patching activities for:
• Windows OS
• Virtual machines
• Server firmware (execution support)
• Perform pre-patch and post-patch health checks.
• Validate patch success and update compliance records.
• Escalate patch failures or anomalies to senior engineers.

6. Backup & Recovery Monitoring

• Monitor daily backup jobs using enterprise backup tools (e.g., Commvault).
• Identify and remediate common backup failures as per SOPs.
• Re-run failed jobs where applicable and escalate unresolved issues.
• Support restore testing and recovery exercises under supervision.
• Maintain backup status reports and evidence for audits.

7. Security & Compliance Support

• Ensure servers comply with approved hardening baselines.
• Support vulnerability remediation tasks as instructed.
• Monitor antivirus, endpoint security, and certificate alerts.
• Assist in audit activities by collecting logs, screenshots, and compliance data.
• Follow strict access control, approval, and change governance processes.

8. Change & Maintenance Support

• Execute approved low-risk changes under guidance.
• Support scheduled maintenance activities including:
• Server reboots
• Patch windows
• Planned shutdown/startup
• Perform post-change validation to confirm service restoration.
• Update change records with execution notes and evidence.

Technologies – L1 Exposure Required

Operating Systems

• Microsoft Windows Server (2016 / 2019 / 2022 – basic admin)

Virtualization

• VMware ESXi (VM monitoring and basic operations)

Servers & Infrastructure

• Dell PowerEdge Servers
• Cisco UCS (operational awareness)

Storage & Backup

• Enterprise storage (monitoring & alert handling)
• Commvault or similar backup tools (job monitoring)

Tools & Processes

• Monitoring tools (server & backup alerts)
• ITSM tools (Incident / Change / Problem)
• Basic scripting awareness (optional)

Skills & Competencies

Technical Skills

• Basic Windows server administration
• Understanding of virtualization and storage concepts
• Ability to follow SOPs, runbooks, and escalation paths
• Log analysis and alert triage skills

Process Knowledge

• ITIL fundamentals (Incident, Change, Problem)
• Evidence-based operations and documentation discipline

Soft Skills

• Clear communication during incidents
• Ability to work in shifts and under pressure
• Strong attention to detail
• Team-oriented and process-driven mindset

Role Boundaries (L1 Scope)

• No server or storage design responsibilities
• No independent high-risk configuration changes
• No platform migrations or architecture work
• All actions performed via approved SOPs and tickets

EA License # 14C6941