Technical Support Analyst - Singapore - SEARCH INDEX PTE. LTD.

Description

Roles & Responsibilities

Technical Support Analyst (IT/ Attractive Bonus/ Level 1 and Level 2 Support)

• Basic salary + High Bonus + Attractive Benefits (depends on experience)

• Permanent Role

• Interview will be using Virtual Call Interview.

Responsibility:

• Responsible for Level 1 and Level 2 support which include provides technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
• Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
• Liaise closely with vendors with support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching, daily health checks and stability aspects of the system
• Monitor Service level dashboards, system capacity review and allocation of adequate capacity
• Assist in training, investigating user reported issues and develop mitigating/preventive solutions
• Participate in implementation of projects and enhancements to provide inputs and review maintenance support requirements.

Requirement:

• Diploma/ Degree in Engineering (Computer / Telecommunication), Computer Science or Information Technology or equivalent
• Good working knowledge on service desk ticketing system, telephony system, email, online chat, service support process, and SLA
• Experienced with any CRM systems will be advantageous.
• Possess ITIL Certifications / experience in SAP (MM/FICO/HR/ISH/SD) will be advantageous.

How to apply

Interested candidates who wish to apply for the post, you may send in your updated resume (in MS Word format) to

We regret to inform that only shortlisted candidates will be notified.

Ooi Chuan Yi (Jacky)

EA License | 14C7092

EA Registration Number | R1871737

Tell employers what skills you have

UAT
Troubleshooting
patching of databases
UAT Support
Ticketing
Scripting
Information Technology
Service Level
User Management
SQL
SAP
Service Desk
Application Support
User Acceptance Testing
ITIL
Team Player
System Integration Testing
Incident Management
Technical Support