Account Development Lead, Retail, Singapore - GfK

GfK

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

Country

Singapore

Job Family

Commercial

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want.

Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI.

If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description:

Key Responsibilities

Secure the retailers cooperation continuity improving the conditions of existing cooperations agreements with current retailer partners
Ensure all data partnerships are correctly managed within the Partnership Program framework
Ensure the BestinClass servicing through your own team and in collaboration with the customer services using our different platforms in priority
Sourcing for strategic new retailers, enhancing features & inputs from existing ones (incl promo data)
Drive sales, cooperation renewals and overall growth of existing retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting; maintain Csuite customer relationships
Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Pricing, Assortment, Loyalty, OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of retailers on our capabilities and information
Develop a strategic understanding of our retailer's industry/business/markets/clusters
Partner with Customer Success and other relevant functions (Operations, Product Leadership, others) to define strategic Account Plans and JBPs and remove roadblocks
Drive strategic action plan to tackle Voice of the Customer feedback
Lead and inspire sales and servicing team, enhancing their skills and improving their experience
Ensure proactive alignment of NIQ and GFK values proposition to customer's needs and trends
Communicate clearly, thus ensuring team activities are always focused and relevant
Implement Global and Regional strategy and organization, be able to drive change

About you

You are a high-performing deal maker with a growth mindset of revenue targets. You know how to build and promote strong long-lasting client relationships. A proven leader, you motivate your teams to work with passion on sales opportunities and client retention. You're energized by accelerating sales, uncovering opportunities, and exceeding targets while bringing the best out of your team. A deep understanding of the retail landscape, our products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth and better partnerships.

Understanding our customers and their contexts, effective negotiation and growth mindset drive your work.

Throughout your tenure, you will demonstrate the following competencies:

Relationship Building: Develop effective long-term professional interactions with customers based on trust working toward the best interest of those involved providing positive results.
Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers' messages
Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking indepth questions; or conducting lessfocused environmental scanning for opportunities or miscellaneous information that may be used in the future
Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action.
Inspirational Ambassador: Translate our company vision to others. Inspire and communicate with transparency. Be and ambassador for the retail strategy.
Negotiation: Identify key bargaining points for all parties and work effectively toward winwin solutions
Composure and resiliency: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and con