Ops Support Executive, EUC - Singapore - NCS Hong Kong and Singapore

    NCS Hong Kong and Singapore
    NCS Hong Kong and Singapore Singapore

    6 hours ago

    Full time $36,000 - $78,000 (SGD) per year *
    Description

    As a Ops Support Executive, EUC & Svc Desk, the broad area of your job responsibilities will cover the following:

    • Answering incoming calls and making outbound calls to customers or clients.
    • Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
    • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
    • Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
    • Ensuring accurate and complete documentation of customer interactions and transactions in the system.
    • Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

    Ideal candidate should possess the following:

    • 1 year Customer Service Experience in technical or non-technical call center environment preferred.
    • Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
    • Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
    • Basic computer skills and proficiency in typing are also important.
    * This salary range is an estimation made by beBee
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