Senior Associate - Singapore - CTBC Bank Co., Ltd.

CTBC Bank Co., Ltd.
CTBC Bank Co., Ltd.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

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Description

JOB PURPOSE:

  • Primary focus is to deliver an excellent customer experience by assisting customers with their queries. To assist team lead in handling customer's issue, report any compliant and resolve customer disputes if any.
  • Secondary is to ensure core system maintenance is updated promptly.
  • To carry out any other duties that may be assigned by the superior from time to time.

PRINCIPAL RESPONSIBILITIES:
Customer Service

  • A point of contact to provide end to end (E2E) customer service
  • Handle customer problem and job service Tracking and
- up customers' queries

Provide consultation to customers on bank's products/services' specifications and assist customers on banking transactions such as:

  • (a) Account Opening Operation
  • Coordinate and work closely with Operation Team to complete customer's queries
  • Meeting customer with Relationship Manager to provide onsite support.
(b) Account Closure

  • Signature verification, arrange closure of accounts and funds remittance.
(c) Pricing

  • Assist Fixed Deposit interests rate fixing
(d) Transaction & Receipt

  • Support and assist business units/support team on:
  • Customer transaction information or notification of exceptions
  • Transaction processing, tracking, control, inquiry, advices, etc.
  • Monthly statement or transaction advices
  • Fax transaction (Codefax)
  • Mailing Handling
(e) Credit

  • Assist in checking credit limit availability and preparation of loan instruction (Drawdown / Rollover / Repayment).
(f) E-Banking Service

  • Assist customers on eServices related matters such as MMAS password reset, MMAS resend etc.
System Maintenance

Maintain and record customer service details and
- up matters in customer service system (I-Call).

Policy, Procedure & Working Manual

  • To update and maintain team's policy, procedure & working manual whenever needed.
Report

  • Prepare Code Fax Daily Reconciliation and other Ad-Hoc Reports

KEY COMPETENCIES:

  • Diploma / Degree Holder with minimum 5 years of relevant operational banking experience.
  • Understanding of banking products, operations, systems and procedures.
  • Understanding of regulatory and internal management reporting requirements
  • Strong team spirit
  • Good communication Skills, courteous and tactful.
  • MS Office skills.
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