Telephone Operator - Singapore - KIM YEW INTEGRATED PTE. LTD.

Description

Roles & Responsibilities

Job responsibilities

• Co-ordinate the servicing, repairs and monitoring of smooth operations of Fault Management Centre, location is west of Singapore
• To act and respond to faults / incidents / complains as per established SOP
• Generating Fault Reporting
• Support in other roles as may be instructed by facility supervisor

Requirements

• At least three (3) 'O' level passes (including English), and Nitec or Equivalent in Mechanical/ Electrical / Electronic Engineering
• At least one (1) year of relevant experience dealing with customers in a frontline / call center experience
• Be proficient in English and one other language, computer literate, adequate typing skills
• Able to handle and swiftly respond with proper etiquette to telephone calls, emails received
• Must be Willing to Perform Night Shifts Twice A Week
• Location based in Punggol Office

Tell employers what skills you have

Security Clearance
Dispatching
Quality Management
Customer Relationships
Electrical
Administration
Good Communication Skills
Mobile Devices
Microsoft Word
Customer Service
Case Management
Able To Work Independently
Hospitality
Call Center