Claims Specialist A&h - Singapore - Chubb INA Holdings Inc.
Description
The primary objective of this role is to produce a high quality work product on Accidental and Health claims through prompt and professional contact with customers and producers and through effective investigation, reserving and adjustment of claims.
This position is accountable for the following:
- Claims Service
- Claims Quality
- Expense Management
- Provide training and technical referral point for internal & external stakeholders
Skills and Experience:
Advanced expertise and knowledge in A&H claims handling with some knowledge and experience in managing residential and high net worth claims.
Advanced knowledge of legal, regulatory & procedural requirements on A&H claims handling.
Ability to organize work effectively and methodically. Highly adaptable to change in a fast-paced environment.
Ability to assist with technical training to team claim handlers as required. This would include training / presentations to internal / external stakeholders.
Experience in negotiation, mediation and arbitration skills on high complexity claims.
Ability to execute identified opportunities to drive process improvement opportunities and automation initiatives with minimum supervision.
Areas of Responsibility
Claims Service
Work within local and regional on operating processes and claim handling procedures to ensure that quality claim service is rendered to all customers in accordance with Chubb Claims Philosophy.
Effectively assist Consumer Claims Lead to manage A&H claims underwritten or reported in Singapore against policy terms and conditions, claims best practices guidelines, statutory and company guidelines, local operating procedures and claims management guidelines.
Attend to claim enquiries and feedback, maintain positive relationship with all customers, brokers, service providers etc.
Claims costs containment and loss dollar management - accurate interpretation of policy coverage, close liaisons with underwriters and internal colleagues to manage accounts and on risk improvement and suspicious claims, claims data and loss trend analysis.
Ensure that Consumer Claims Lead and appropriate Underwriters, as required, are made aware on a timely basis of specific claims issues or trends which may impact underwriting decisions.
This includes the engagement of appropriate service providers where required and management of such providers and cases towards the timely and effective resolution of the matter.
Claims Quality
Manage and handle claims to finality within designated Settlement Authority and Chubb Claims Management Guidelines, including timely action, appropriate investigation, regular case reviews and proper evaluation are taken in all claims.
Comply with Chubb quality review program guidelines and ensure corrective action is complemented as necessary.
Complete Reserve Reconciliation and Advocacy reviews in accordance with CHUBB guidelines.
Expense Management
Provide input to, and in association with Consumer Claims Lead to monitor and control department operating budget (UCE) by ensuring departmental controls are prudently applied and Chubb interests are protected at all times.
Others
- Maximize recoveries from insurers, salvage dispositions, subrogation or other recovery proceedings through close monitoring. Ensure timely advices, relevant supporting documents and responses to enquiries are provided to coinsurers / reinsurers to settle their share promptly.
- Provide and/or assist with the provision of statistical analysis and operational reports.
- As required, to provide Claims Representation/Support including visitations, meetings, presentations, etc. with Underwriters and/or Business Unit.
- As required, assist in claims related projects including UAT etc, and other projects/assignments or tasks, as assigned.
- Ensure completion of group tasks.
Qualifications:
Diploma / Degree / Professional certificates in the relevant discipline Diploma / Degree / Professional certificates in the relevant discipline
Preferably with at least 3 years of relevant experience in handling a variety of A&H claims
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