Intern, Cbgs - Singapore - CIMB Group
Description
Key Responsibilities:
- Handle enquiry from social media platform.
- Handle service and sales enquiries
- Resolution of complaints within guidelines
- Logging of service requests, complaints and enquiries
- Ensure superb followup and fulfil promises made to our customers
- Verification of account opening documents
- Call customers to follow up on pending documents if any and explain product mechanics when necessary
- Handle service and sales enquries
- To continually propose and implement workflow and productivity improvements
- Resolution of complaints within guidelines
- Highlight of operational issues
- Logging of service requests, complaints and enquires
Key Requirements:
- Independent, meticulous and able to work with minimum supervision
- Proficiency in computer skills with a keen eye for details and very hands on
- Selfmotivated and strong interest in customer service experience
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