Assistant Housekeeping Manager - Singapore - Marriott International, Inc

Marriott International, Inc

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job Number

Job Category Housekeeping & Laundry

Location Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, Singapore VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JOB SUMMARY
The position focuses on supporting the day-to-day activities in Housekeeping, Public Area and Laundry. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

DUTIES AND RESPONSIBILITIES
Managing Housekeeping Operations

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Works effectively with the Engineering department on guestroom maintenance needs.
Supervises the property general cleaning schedule.
Obtains list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Coordinate in the ordering of guestroom supplies, cleaning supplies and uniforms.
Supports and supervises an effective inspection program for all guestrooms and public space.
Communicates areas that need attention to staff and follows up to ensure understanding.
Ensures all employees have proper supplies, equipment and uniforms.
Prepare monthly housekeeping report as required

Managing Departmental Costs

Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

Responds to and handles guest problems and complaints.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

Participates as needed in the investigation of employee accidents.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating

Procedures (SOPs and LSOPs) and support the Peer Review Process.

Observes service behaviors of employees and provides feedback to individuals.
Uses all available on the job training tools to train new room attendants and provide followup training as necessary.
Participates in the employee performance appraisal process, providing feedback as needed.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Courtyard, we're passionate about better serving the needs of travelers everywhere.

It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip.

We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International.

Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.