Service Delivery - Singapore - ENVOY SEARCH PARTNERS PTE. LIMITED

ENVOY SEARCH PARTNERS PTE. LIMITED

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Service Delivery (Desktop Support) Engineer

Roles and Responsibilities
Engineers with the following AV skill set and desktop support experience.

Facilitate and provide technical/event supports for the Classroom, Lab, meeting room and other areas that have Audio Visual System.
To oversee the daytoday teaching facility operations, which include loan of portable devices, accessory and supplying of consumable items such as battery for wireless mic.
To attend, assist, response and resolve user requests on problem and operation of Audio-Visual system.
Operate videoconferencing / teleconferencing equipment for executive presentations and meetings.
Act as a liaison with AV integrators for troubleshooting / fault rectifications.
Responsible for any audio / visualrelated duty, including scheduling, enduser coordination and training, troubleshooting, repairing, and installing AV equipment
With good work attitude and be suitably qualified, with:

Ø At least a Higher NITEC or Diploma in IT / Audio Visual related disciplines

Ø At least 3 years of relevant experience.

Ø The Support Staff shall possess IT knowledge and skills in, but not limited to:

Windows OS, Apple Mac OS, Apple iOS, Android OS and Hardware

Office productivity tools

Microsoft Office, MS Project, etc.
Linux OS
Engineer may require to main the Service Desk Hotline and provide First Call Resolution over the phone and provide remote support whenever required
Required to provide daily operation to support desktop, printers and end users related equipment
Required to prepare some report or documentation if required