PT Customer Service Executive - Singapore - BAKERY BRERA AND FINE FOODS PTE. LTD.

Description

Roles & Responsibilities

You will be working with a great team serving the esteemed customers in a buzzing bakery. Bakery Brera is committed to be the leading artisanal bakery providing quality baked products and customer service that emphasizes empowerment, continuous improvement, education and community service, with an on-going development aim to becoming a progressive SME of the future.

Looking for mature individuals to work in professional artisan bakery:

to serve customers(corporate, walkin, online, events) with pride and care.

opportunity to work from home for planning and paperworks, replying customer enquiries, invoicing, ordering, supplier management, sourcing, social media, strategic marketing etc.

opportunity for executive tasks when more experience about company and products, manage staff scheduling, process improvement, product testing etc.

managing and curating menus for corporates, parties and events with more experience.

embrace operational efficiency, carrying out SOPs, cost effectiveness, productivity improvement and promote sales.

to promote the products and presenting value add information (e.g allergy, dietary requirements).

to deliver service excellence: Provide consultation on products and services to walk-in, online including social media etc and corporate customers.

to develop and monitor housekeeping and hygiene standards.

checking stock and replenishment.

manage order fulfilment and customer satisfaction.

having good product knowledge on bread and pastries (training provided).

Manage mobile apps, POS and laptop applications.

Build relationships with customers.

inspired individuals and serve with a mission heart.

looking for long term working relationship to grow with company.

capable seniors, homemakers are welcome.

Locals and Singapore PRs only.

whatsApp/Call Thrina at for a quick chat.

Tell employers what skills you have

Product Knowledge
Microsoft Office
Microsoft Excel
Analytical Skills
Social Media
Process Improvement
Housekeeping
Interpersonal Skills
Invoicing
Administration
Productivity Improvement
Team Management
Bakery
Customer Satisfaction
Team Player
Customer Service
Scheduling
Service Excellence
Sourcing
Ability to Prioritize