Customer Experience Associate - Singapore - MS EDUCATION @ GREENWICH V PTE. LTD.
Description
Responsibilities:
- Providing quality customer service; greeting and assisting parents in an informative and helpful way on enquiries.
- Learn and gain understanding of our student care and enrichment programmes.
- Touch point for parents' enquiries (be it in person, on the phone, chat or by WhatsApp)
- Conduct daily health checks on the children upon arrival when necessary
- Ensure safety and timely transfer of students from school to centre
- Ensure safety of children within the premises
- Assist parents in the purchase of merchandise such as uniforms, caps, books.
- Prepare monthly forms and centre reports
- Prepare enrichment materials for trainers, parents and children
- Conduct stocktaking and restocking of supplies such as merchandise and stationery
- There will be admin/adhoc duties to be carried out (as assigned), and we will need someone who is proactive and willing to do whatever it takes to ensure the centre runs smoothly.
- Ensure centre's cleanliness is maintained throughout the day
Job Requirements:
- Diploma in Business Management with minimum of 2 years of working experience in a preschool/after school care environment.
- Proficient in MS Office (Word, Excel and PowerPoint)
- Good communication and interpersonal skills
- Meticulous, organised and able to multitask
Must be available to work on both Saturdays and Sundays (full days) , and 3 weekdays
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