Itil Support Associate - Singapore - U3 Infotech Pte Ltd.

U3 Infotech Pte Ltd.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

ITIL Support Associate(Singapore)

Job Description:

At least 4 to 7 years of experience in Project Management, Customer Relationship Management, and Delivery Management.

Knowledge of the ITIL process, including some experience in managing customer Requests, Change, Maintenance, and Problem Management processes through exceptional communication, coordination, and planning
Experience owning Incident and Escalation processes, ensuring coordination and effective communication during minor/major incidents between the technical teams, end-users, and customer stakeholders through resolution, root cause analysis, and remediation
Confidence and skill in guiding discussions with customer stakeholders through verbal, and written communication, and formal presentations
Professional track record of creating, challenging, and improving processes and procedures
Experience coordinating with the technical team's Case management and Telephony Management Platforms for multiple customers of various sizes
Passion and curiosity for learning new technologies and skills
Bachelors degree in Computer Science or a related field (preferred but not required; we value real-world experience)
Excellent written and verbal communication skills
Some industry experience in Case Management and cloud technologies.
ITIL V4 Certification mandatory.
Experience with Microsoft Office Products (Excel, Word, PowerPoint)