Field Service Technician - Singapur, Singapore - Diebold Nixdorf

Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Attend filed service ticket assigned by helpdesk, working on the ticket with status update, interrupt the ticket whenever necessary, close ticket when done with resolution.

Follow up with interrupt tickets. Maintain a good manner for parts handling, for return & disposal.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure.

Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.