Customer Service Executive - Singapore - SISTIC PTE LTD

SISTIC PTE LTD Singapore

3 days ago

Description

Roles & Responsibilities

In your role:

Lead a team of customer service staff for optimum performance for call centre and ticketing operations.
Monitor and analyse Call Centre Service Level and performance improvement.
Plan roster for call centre to ensure optimal staff strength for operations.
Prepare monthly payroll for part timers.
Recruitment of staff and ensure sufficient of manpower pool.
Handle escalated customer issues eg, complaints, feedback, exchange/refund requests,etc.
Oversee and ensure customer cases are recorded, followed up and resolved within service benchmarks.
Oversee and allocate resources for outbound calls for cancelled, postponed or relocations of shows.
Maintain the Call Centre equipment and inventory.
Handle credit card dispute cases.
Follow up on IT related issues and ensure issues are fixed.
Manage ad-hoc projects.
Any ad-hoc duties assigned by Manager and/or HOD.

Requirements:

Diploma in Business Administration / Hospitality & Tourism.
At least 3 years' experience in customer service.
Interest in the arts and entertainment industry.
Proficient in Microsoft Office.
Good interpersonal, communication and organizational skills.
Team Player.
Ability to communicate and interact with peopled at all levels and work independentlywith minimal supervision.
This job requires to work off-site from time to time.
1 year contract convertible to permernant.

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Ticketing
Dispute
Interpersonal Skills
Administration
Payroll
Service Level
Communication Skills
Team Player
Customer Service

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