- Attending to hotlines & Customer Care mailbox
- Answering incoming enquiries via hotlines, email and other channels
- Account servicing for customers belonging to Residential, Small Commercial Sales.
- Represent company as a brand ambassador.
- Achieve monthly performance goals
- Ability to identify opportunities and challenges
- Support new developments and initiatives
- Developing of customer service quality benchmark
- Answer enquiries from all mediums.
- Diploma / A-Level / Degree in any field
- Strong interpersonal skills and comfort with engaging new people on a daily basis
- Proactive worker with strong time management and prioritisation skills to manage deadlines
- Executive level : Experience in B2C sales and cold calling/customer relationship skills
- Experience in MS Office, CRM and other customer service management software or solutions are a plus.
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Customer Care agent(Officer/Exec) x 3 - Singapore - RECRUIT HAUS PTE. LTD.
Description
Roles & ResponsibilitiesOfficer Level
Executive Position:
Requirements
Interested candidate please send in your msword resume to
Tell employers what skills you haveCRM
Microsoft Excel
Customer Service Management
Interpersonal Skills
Customer Care
MS Office
Account Servicing
Call Centre Management
Time Management
Bank Accounts
Banking
Customer Satisfaction
Team Player
Customer Service