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    • VP, Team Lead, SRE Engineer - Singapore - DBS Bank Limited

    DBS Bank Limited
    DBS Bank Limited Singapore

    1 month ago

    DBS Bank Limited background
    Full time
    Description

    Business Function

    In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

    Responsibilities

    • End to End Handling of Critical Core banking applications production incidents with work ranging from incident analysis, driving recoveries along with interfacing systems, communicate on major incidents,
    • Code fix, SIT Testing, UAT Test planning (Scope, duration), review production changes before deployment Source promotion to production.
    • Application improvements ranging from performance and operational improvements, identification and remediation of system and automate Toils.
    • Automation of manual activities/ processes and System Health checks for Production teams. (Automation experience required) and ensuring SLIs/ SLOs are met.
    • Working in a stretch role to take forward production issues from analysis to production fix/deployment
    • Follow Production Support Processes and giving input to strengthen time to time
    • Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment
    • Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
    • Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management
    • Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages
    • Strong stakeholder management skills with focus on continuous service improvement, consistent delivery and stability of production.
    • Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews.
    • Work with Risk team to respond timely to Audit & Risk RFIs. Manage Audit walkthroughs

    Requirements

    • An undergraduate degree or higher
    • 10-15 years of strong experience in the Banking industry with minimum 5+ years in Run-the-Bank (RTB) lead role with a proven track record of managing mission critical applications SRE.
    • Implement Site Reliability Engineering principles with regards to performance, reliability, monitoring, alerting and maintenance in Production environment. Pro-active Capacity monitoring & Observability of production Infrastructure, automated alerting, performance monitoring and reporting tools
    • Automation of manual tasks in a CORE Banking ecosystem
    • Build and maintain Production monitoring and automation solutions
    • Build and implement Service improvements. Identify, measure and report performance trends - SLIs/ SLOs/ SLAs periodically and improve systems performance and associated performance KPIs
    • Strong Hands-on experience in RDBMS / Unix / Cloud/ Mainframe (COBOL, JCL, VSAM, CICS, OPC) based large banking applications.
    • Strong team player, effective at communicating internationally and used to working closely with remote teams.
    • Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment
    • Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance.
    • Presentation of facts and recommendations effectively in oral and written form
    • Pro-active, independent, resourceful, and able to work in a team
    • High attention to detail with focus on understanding the issues with finding solutions.
    • Good to have: Good working experience in Elasticsearch, Logstash, Grafana/Kibana, Appdynamics etc.
    • Good to have: Experience in Machine Learning/ AI for process efficiency improvements and automation is an added advantage.
    • Must have: Good functional knowledge of CASA (Current Accounts, Savings Accounts), Customer Master, Cheque processing, Signature maintenance, Customer Statement generation systems - Mainframe and Open Systems.
    • Must have: Strong hands-on experience in Mainframe environments and Open system environments.

    Technology Requirements

    • Hands-on SRE/ Production support experience majorly in Core Banking platform - Customer master systems, Current Account/Savings Account systems (CASA), Statements generation systems.
    • Strong technical skills, e.g. scripting or programming experience, DBA/SA skills etc.
    • Strong transformation and change management experience
    • Software Configuration Mgmt., Quality Control Mgmt, Version Control Mgmt
    • Operating System - Linux/Mainframe
    • Cloud platforms. OpenShift/PCF/AWS
    • Database - Postgres/EDB/MariaDB, In-memory database - Redis
    • Programming Languages - Java, Spring boot, ReactJS / COBOL, JCL, VSAM, CICS
    • Application Servers - IBM WebSphere, JBoss
    • Middle ware technology - MQ, File transfers
    • Eventing systems - Kafka
    • Scheduling software - Tivoli workload scheduler for Open systems, Mainframe(z/OS)
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