Customer Service Support - Singapore - OMRON HEALTHCARE SINGAPORE PTE LTD

OMRON HEALTHCARE SINGAPORE PTE LTD

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

The Customer Service Support will handle inbound calls focusing on first contact resolution while ensuring high customer service quality.

Training will be provided, with FAQ and knowledge sharing.

Work from Home arrangement from 2nd month onwards, after 4 weeks of working in office (for training).

Responsibilities:

Handle customer calls and provide accurate, satisfactory answers to their queries and concerns.
Call callers through simple troubleshooting, navigating the company site or using the products or services.
Ensure that 90% of calls are answered, and resolved with first interaction.

Job Requirements:

Diploma
Proficiency in Mandarin language will be an added advantage to facilitate communication between Mandarinspeaking customers.
Minimum 2 years' experience
Proficient in the English language, both written and verbal
Proficiency in MS office suite
Travelling Requirements: As required