Executive, Customer Support - Singapore - Singapore Technologies Engineering Ltd

Singapore Technologies Engineering Ltd
Singapore Technologies Engineering Ltd
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description

Job ID:
Location: Aero - 600 West Camp Road, SG- Description:


  • Overview:


Executive will be required to work 12-hour rotating shifts to support the 24/7 contact center operations in providing technical, material, logistic and diagnostic services to customers in the aviation industry.


1 year fixed-term contract (Upon satisfactory performance, staff will be offered perm position.)
Shift pattern: 2-3 day duty, 2 day rest. 8AM-8PM / 7:30AM-7:30PM


Responsibilities:


  • Create service requests and accurately update case information and resolution into the case management system.
  • Evaluate and prioritize cases by urgency.
  • Dispatch service requests to designated specialists. Notify internal parties in a timely manner.
  • Coordinate with relevant stakeholders for AOG parts orders or tooling requests.
  • Identify and escalate issues to contact center manager when necessary.
  • Followup on outstanding cases and customer calls to achieve case closure within Service Levels.
  • Ability to multitask e.g. on the call and entering information into the case management system.
  • Other duties as assigned by manager.

Skills and Qualifications:

  • Diploma holder or ITE graduates.
  • Self motivated and able to work well in a team.
  • Proficient in Microsoft Office.
  • Knowledge of call centre software, any programming languages is preferred.
  • Willing to take on Customer Portal administration functions.
More jobs from Singapore Technologies Engineering Ltd
See all jobs of Singapore Technologies Engineering Ltd