Customer Service Executive - Singapore - EXECUTIVE SEARCH PRIVATE LIMITED

EXECUTIVE SEARCH PRIVATE LIMITED

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

THE CLIENT is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries.

The function supports the quote-to-cash process in responding to customer enquiry and claims.

Responsibilities:

Responsibilities for this position include, but are not limited to, the following:

Handles the quote-to-cash processes
Manage customer complaints and coordinate closely with respective departments to ensure all complaints are resolved promptly
To manage abnormal trends and bottlenecks through analysis of aging and shipment orders in ensuring issues are resolved promptly and effectively
To perform good customer relationship management through visiting and/or attend meeting of customers and business associates, gathering feedback, execute corrective/preventive action plans to improve in service level
To perform item master creation in ensuring accurate product information are entered into system and made available work execution

Education, Working Experience and Qualifications

Diploma or higher education in business administration or equivalent
Relevant years of industry experience
Good understanding customer relationship management
Good analytical and problemsolving skills
Competent in MS Office
Good interpersonal and communication skills
Hydraulics and connectors product knowledge is preferred
Fluent in English reading, writing & speaking
Ability to work as a team or working independently under pressure and can work in cross culture, multiple diverse nationalities in matrix communications environment
Knowledge of MFGpro and/or SAP will be an added advantage.