Customer Service Call Centre Associates - Singapore - ADECCO PERSONNEL PTE LTD

Description

Roles & Responsibilities

The Opportunity

• This is an exciting opportunity for an experienced Call Centre Associate to join their team
• This will start off as a 1 year contract

The Job

• Consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
• Ensure accuracy and compliant for all customers' requests
• Successfully cross-buy the Bank's products and services
• Adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.
• Flexibility in work deployment when business needs arise

The Talent

• Fluency in English with excellent communication skills.
• Open to rotational shifts (morning/afternoon) - 5 days work week
• Disciplined, mature and able to multi-task independently under pressure.
• Service-oriented with strong interest in developing a customer-focused career.
• Pleasant personality and able to work effectively in a team.
• Prior customer service experience (either frontend or backend)
• Prior call centre experience is an advantage
• Tech savvy

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to
• Email Topic: Apply Call Centre Associate
• Only shortlisted candidates will be contacted

Tell employers what skills you have

Excellent Communication Skills
Able To Multitask
Customer Experience
Interpersonal Skills
Customer Care
Customerfocused
Pressure
Customer Satisfaction
Team Player
Customer Service
Service Excellence
Service Delivery
Customer Service Experience