- Make our clients' brands matter by delivering high quality of work and becoming strong advocates for the agency/client relationship.
- Able to own and execute project management/workflow system, data entry and reporting.
- Manage client objectives, expectations and timelines, and communicates effectively to the internal team.
- Able to effectively present work that delivers business success for clients and ensures feasibility of delivery and implementation.
- Understands scoping of work, mapping of resource requirements and budgets.
- Achieve mastery of delivering and implementing modern marketing capabilities that build client satisfaction which opens up new growth opportunities for the agency.
- Understanding of what makes great work and what it takes to make it happen.
- Ability to stream briefs into the right workflow based on past experience and a strong understanding of integrated marketing communications principles.
- Plan, schedule, execute, manage and report on project progress.
- Ability to manage expectations of internal and external stakeholders and team members.
- Ability to solve and overcome delivery issues and challenges (i.e. time, resources, budget, capabilities) that meet clients' and agency's interests.
- Relationship-building with internal and external stakeholders to facilitate project outcomes.
- Relentless curiosity
- Passion and pride in driving great work
- Strong work ethic
- Reliable and mature
- Good organiser of people, things etc.
- Resilience in finding solutions
- Ability to build strong connections
- Attention to details and robust follow through
- Strong verbal and written communications skills
Client Success Manager - Singapur, Singapore - Ogilvy
Description
You're becoming a trusted go-to person for the clients on day-to-day requirements, issues and challenges. You are the key project contact with clients, internal teams and other agency partners. You are skillful in delivering high quality of work on time and on budget.
With 4-6 years related industry (consulting, digital, agency) experience, you have a solid foundation of how the agency works and able to manage clients' expectations effectively. You are able to form strong client relationships at the lower-to-mid level. You're driven by our mission to make our clients' brands matter, and fundamentally believe that creativity has the power to change fortunes. You are able to work collaboratively with all internal team members to facilitate the process of developing effective strategies and briefs that lead to outstanding creative work.
What You'll Do
The skills you learn to apply
What You'll Need
You're ready to move upwhen you are able to deliver project values of up to $500K independently and smoothly by being a trusted client advisor as well as a respected internal team member.
How We'll Support You
Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We'll empower you with the tools you'll need to succeed. We'll give you the autonomy to seek out new paths and better ways of doing things. We'll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we'll provide opportunities for you to do work of which you'll be proud, with people you'll be proud to call your teammates.
At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.
We believe in building powerful teams with purpose. This means hiring and nurturing talent across all races, ethnicities, religions, abilities, sexual orientation, and gender identities – and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.
Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.