Governance and Planning Manager - Singapore - Standard Chartered

Standard Chartered

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job:
Operations

Primary Location:
Asia-Singapore-Singapore

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 11/Mar/2024, 12:13:20 AM

Unposting Date: 25/Mar/2024, 6:59:00 PM

JOB SUMMARY

Assisting with strategic planning including the development and production of strategic plans, management reviews, performance updates and associated research, analysis, and presentation
Facilitating and execution of the revamped Transformation, Technology & Operations (TTO) organisation strategy & change management initiative
Supporting discussions and decisionmaking at various forums / committees attended by CTOO
Support CTOO in identifying, designing & implementation of continuous improvement opportunities in every aspect of our business constant adaptation to clients' changing needs; focus on efficiency and productivity; and ongoing investments in our core capabilities.
Support CTOO to innovate existing business model by linking market changes back to operations, drive crossbank collaboration and enhance client experience for client growth and higher returns
Support CTOO to oversee efficient and prioritise delivery of investment portfolio
Enable our operational capability in a manner than we are constantly listening to our clients, and then continuously testing, enhancing, and personalizing the client experience.
Support CTOO in enabling a culture where operations function leads an adoption focused mindset on optimizing and automating business processes, particularly with the needs of our clients in mind as they try to forecast their business and foresee the environment in which they operate

RESPONSIBILITIES

Strategy

As Program Manager identify, design, and deliver initiatives that will contribute to the execution of the revamped TTO strategy & organisation design
Ensure the design and delivery of initiatives are consistent with the business & functional strategy where appropriate
Bring significant technology & understanding of agile methodologies, ways of working acumen to bear in the design and implementation of transformation & change initiatives.
Engage deeply with internal & external stakeholders where appropriate to ensure all change initiatives are reflective of business and industry requirements and fit for purpose in delivering our aspiration as a Technology and Operations function.

Business Processes

Lead, develop, implement and track business initiatives / projects on behalf of CTOO
Liaising with business (Commercial & CIB, PvB, Wealth Management, Retail & functional teams viz Technology, Finance, Risk, Compliance, Legal, HR as appropriate) across the bank, support the design, review, and rollout of Operations scorecards. including the assessment of relevant / applicable metrics, and the coordination of the target setting process for business and individual scorecards.
Support CTOO in managing & delivering of cost budgets for the team
Provide input to the development of endtoend scalable infrastructure and processes to execute business processes.

People & Talent

Lead through example and help build the appropriate culture and values across the Operations function
Support CTOO in executing his SMR responsibilities including Reasonable steps through regular review, facilitate in adequate documentation of decisionmaking process. Continuously engage with SMR Compliance team for advisory & inputs.

Example:
Regular review of Job description to reflect delegation of appropriate authority, actions as appropriate

Risk Management and Governance

Prepare reports, presentations, papers, and review material to support discussions and decision making at various forums, mainly for RMT/CMT, CTOO MT, Board Committees, Risk Committees etc,. This will involve consolidating and integrating material from various sources and ensuring the final output is fit for purpose and aligned with CTOO requirements
Continuously improve business management efficiency by simplifying and standardizing operational processes and procedures. Identify and implement best practices in resources and processes, ensuring consistency and relevancy.
Work with business and infrastructure stakeholders to identify and prioritise enhancements where applicable, and associated business cases and investments.
Coordinate and support business engagements or adhoc requirements with other teams / partners in the Bank and external parties (i.e. consultants, vendors, auditors, regulators, clients, media/publications, etc).
Coordinate business meetings and escalations with stakeholders and support functions as required on behalf of CTOO
Liaising with Corporate Affairs and Brand & Marketing teams, facilitate both internal and external communication on behalf of CTOO (e.g., business update, appointments, team calls, town halls, press release, Bridge, media interviews) as well as brand / marketing related activities (e.g., client events, industry /