IT Senior Consultant/ System Support - Singapore - IT CONSULTANCY & SERVICES PTE LTD
Description
Requirement
- Diploma/Degree in Information Technology or equivalent
- At least 3 years of relevant experience in Information Technology
- At least 2 years of System Support Experience
- Good to have experience in SAP
- BO, Drupal, Talend
Responsibilities
- Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
- Manage systems changes through established change request process, service request process & provide status reports to the relevant parties.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
- Conduct root cause analysis & implement proactive measures. Monitor effectiveness of implemented measures.
- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
- Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties. Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
EA No: 92C5311 | EA Reg No. R1104129
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