- Diploma/ Degree in Business, Tourism, Hospitality or any other relevant discipline
- Minimum 1-2 years of experience working in a supervisory capacity. Candidates with lower qualification but more years of relevant experience may also apply
- Comfortable in reconciling cash variances and preparing reports on findings
- Willingness to work shift hours, weekends and public holidays, in an outdoor environment with long hours of standing/walking
Director, Guest Experience - Singapore - RESORTS WORLD AT SENTOSA PTE. LTD.
Description
Responsibilities:
•Fun and Cheerful personality, displaying the highest standard of customer service and leading by example
•Perform Department Duty Coverage role as the department point of contact, providing communication and decision making for Guest Experience & Ticketing during daily operation and special events, to other operating divisions within Resorts World Sentosa
•Provide work direction to team members, ensuring compliance to department standards, work processes and procedures, including grooming standards. Perform counseling, coaching and performance reviews when required
•Attend to escalated guest concerns and addressing them in a friendly and approachable disposition, with the end in mind of achieving a win-win situation for both the guest and company
•Maintain proper staffing levels on an ongoing basis and participate in training and cross-training of team members to ensure business continuity
•Ensure operation efficiency, including manpower management, training & development as well as proper and timely handling of issues/feedback relating to system/cash/service
•Able to assist the guests in a timely manner with a positive outcome for both the company and guests involved
Job Requirements: