Jobs

    Customer Affairs Manager - Singapur, Singapore - Singapore Airlines

    Singapore Airlines
    Singapore Airlines Singapur, Singapore

    2 days ago

    Singapore Airlines background
    Description

    Job Description

    The successful candidate will be part of the Customer Affairs department in SIA's Customer Services & Operations Division.

    Key Responsibilities

  • Play an important role in managing and building relationships with SIA customers.
  • Attend to customer feedback promptly and take actions to restore customer confidence.
  • Work closely with various business units to establish the cause of customer concerns and address servicing gaps.
  • Participate in various projects and initiatives to raise customer service standards.
  • Requirements

  • Possess a good university degree.
  • Required to possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills.
  • Have a flair for and enjoy writing
  • With 3 to 5 years' working experience in customer service jobs or with work experience in the airline industry will have an advantage.
  • Note: This will be a 4-year contract position


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