- Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
- Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
- Computer literacy in MS Office
- Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
- Proficiency in Technology will be added advantage
- Independent, resourceful, result-oriented individuals with a 'can-do' attitude
-
· Are you looking for value adding and impactful work? · Do you want to make a difference with your expertise? · With us, you'll be able to make it happen. · NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and ...
Singapore3 days ago
-
· Description · Beasley Media Group is looking for a high-energy, self-motivated person for this rare opportunity to work at our headquarters in Naples, FL. In this role, the ideal candidate is the initial point of contact for IT incidents and support requests from remote and lo ...
Singapore, Singapore, Singapore15 hours ago
-
The BCS Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution ...
Toa Payoh, Central Community Development Council2 weeks ago
-
The Help Desk Support Officer will provide technical support for notebooks and desktops (Dell, Lenovo, HP and Apple Devices) including installation and configuration of user operating systems. · Techincal skills include Microsoft Windows and Apple MacOS user operating systems as ...
Singapore1 month ago
-
We are seeking an enthusiastic and experienced Help Desk IT Support to join our team at Aptsys Technology Solutions Pte Ltd. · ...
Ang Mo Kio1 month ago
- Work in company
IT Service Desk / M365 Support Engineer (Budget upto 3800 sgd )
Only for registered members
Provide first-level support for Microsoft ecosystem including Office Outlook Teams OneDrive SharePoint Copilot Intune etc Deliver First Call Resolution technical support via phone and email Maintain ownership of cases until closure with accurate documentation Provide timely updat ...
Central Region4 weeks ago
- Work in company
Urgent - Admin / Sales Admin / Customer Service Support (Front Desk)
Only for registered members
This is a job for an admin who will prepare quotations and handle customer enquiries. · ...
Central Region1 month ago
-
We are looking for a professional and service-oriented Front Desk & Service Desk Associate to support daily operations at a client site in the one-north area. · You will be the first point of contact for visitors and staff, providing front-of-house reception services and service ...
Singapore4 weeks ago
-
This job is with The Trade Desk in Singapore. · The Trade Desk is changing the way global brands advertise to audiences around the world. · We are strong Cultural Ambassadors for The Trade Desk,We bring first-class hospitality and a customer-centric approach to work each day. · , ...
Singapore2 weeks ago
-
We are seeking an experienced Service Desk Team Lead to manage daily service desk operations and lead a team of analysts. · Manage the Service Desk team to meet SLA and KPI targets · Act as escalation point for complex technical and service issues · Present weekly service perform ...
Singapore1 month ago
-
We are seeking a professional and service-oriented Receptionist to join our team on a fixed term contract. · ...
Singapore3 weeks ago
-
The Trade Desk is seeking a Receptionist to join our dynamic Workplace Services team This individual will act as a cultural ambassador for the office and will be responsible for assisting the Workplace Services team with management of high-volume, high-touch services and programs ...
Singapore Full time3 weeks ago
-
This is an excellent opportunity to grow together with an established international firm. You will get the opportunity to lead high value projects across APAC with exposure to latest technology. · ...
Singapore1 month ago
-
This position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). · ...
Singapore1 month ago
-
We are seeking a motivated and detail-oriented IT Service Desk professional to join our team in Singapore. The ideal candidate will have a solid foundation in IT support, · Excellent problem-solving skills · A passion for delivering top-notch customer service · ...
Singapore2 weeks ago
-
The Structured Rates Division is a market leader in Interest Rates Derivatives trading worldwide whose professionals trade in both exchange traded and OTC derivatives. · We are seeking an Associate/Vice President Quant years of experience) with strong analytical skills to join th ...
Singapore1 month ago
-
We're Hiring: Service Desk Engineer (12hrs Shift) · We are looking for a dedicated and skilled Service Desk Engineer to provide exceptional technical support and ensure the smooth operation of our IT services. The ideal candidate will have a solid understanding of IT service man ...
Singapore3 days ago
-
We are seeking a proactive and detail-oriented IT Service Desk professional to provide exceptional technical support and ensure seamless IT operations. Minimum of 1 year of experience in an IT support role. · Familiarity with Windows/Linux operating systems and common application ...
Singapore3 weeks ago
-
We're Hiring: Service Desk Agent - 12hrs Shift · We are looking for a dedicated and proactive Service Desk Agent to join our team in Singapore. The ideal candidate will possess strong problem-solving skills, a customer-oriented mindset, and the ability to work effectively in a f ...
Singapore2 days ago
-
IT Service Desk Analyst / Service Desk Support / IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician · Our client is a one of the world top social media platforms: · -Over staff globally across EMEA, NA, APAC and Middle East · -Gro ...
Singapore1 day ago
IT Service Desk Support - Singapore - NCS Hong Kong and Singapore
Description
Responsibilities
A little about you
-
IT Service Desk Support
Only for registered members Singapore
-
Support Desk Technician
Only for registered members Singapore, Singapore, Singapore
-
Service Desk Support
Only for registered members Toa Payoh, Central Community Development Council
-
Help Desk Support Officer
Only for registered members Singapore
-
Help desk IT Support
Only for registered members Ang Mo Kio
-
IT Service Desk / M365 Support Engineer (Budget upto 3800 sgd )
Only for registered members Central Region
-
Urgent - Admin / Sales Admin / Customer Service Support (Front Desk)
Only for registered members Central Region
-
Facilities & Front Desk Coordinator
Only for registered members Singapore
-
Receptionist
Only for registered members Singapore
-
Service Desk Team Lead
Only for registered members Singapore
-
Front Desk Receptionist
Only for registered members Singapore
-
Receptionist
Full time Only for registered members Singapore
-
IT Engineer
Only for registered members Singapore
-
Service Desk Engineer
Only for registered members Singapore
-
IT Service Desk
Only for registered members Singapore
-
Structured Rates Strats, Associate/Vice President
Only for registered members Singapore
-
Service Desk Engineer(12hrs Shift)
Only for registered members Singapore
-
IT Service Desk
Only for registered members Singapore
-
servicedesk Agent
Only for registered members Singapore
-
Information Technology Support Technician
Only for registered members Singapore