IT Service Desk Support - Singapore - NCS Hong Kong and Singapore

    NCS Hong Kong and Singapore
    NCS Hong Kong and Singapore Singapore

    2 days ago

    Full time
    Description

    Responsibilities

    • Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
    • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
    • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
    • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
    • Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
    • Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

    A little about you

    • Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
    • Computer literacy in MS Office
    • Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
    • Proficiency in Technology will be added advantage
    • Independent, resourceful, result-oriented individuals with a 'can-do' attitude

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